COVID - 19 Booking Information

We are now reopen for bookings however taking our responsibility to public safety very seriously.

The following restrictions will be in place to keep both our customers and instructors safe for the foreseeable future:

• You MUST wear a mask at all times during your visit. This is non-negotiable. You must bring your own mask with you on your visit. You will not be permitted into the building without a suitable face mask - we will not have any on site to be able to supply customers. Should you schedule a visit and not follow this advice your session will be cancelled without the option of rescheduling your visit or a refund.
• You are permitted to visit the simulator with ONE other person, ideally from the same household. 
• Generally, our customers arrive for the experiences around 15 - 20 minutes before a session. PLEASE DO NOT DO THIS. We ask you arrive no more than 10 minutes before the session to minimise your time in the building.
• We have hand sanitiser stations which are to be used when entering the building and also before entering the simulator.
• Please follow the instructions from members of staff when in the building regarding how to move through the building.

We will be cleaning all the commonly used areas at the beginning of the day and after each similator session.

We will be running on a reduced schedule intitially in order to allow our staff appropriate time to clean the simulator.

If you have an Airline Pilot Ultimate Experience - we are working closely with our pilots to get some sessions blocked out where you can visit the simulator and take part in your experience. We will be updating you on this in the coming weeks. In the meantime, if you would like to change to a standard experience you have the option to do this and will need to contact us.

We are only allowing bookings 6 weeks in advance at the moment while we continue to adapt. New dates will be released each date, 6 weeks in advance.

Voucher information

Vouchers purchased directly from us​: these have been extended until the end of the year and you can schedule in your visit as normal

Groupon​: vouchers have been extended until the end of the year and you can schedule in your visit as normal. Please enter the Groupon Security Code when booking.

Wowcher/Living Social:​  vouchers are extended until 30th November and you can schedule in your visit as normal. Please enter the voucher code exactly as it is on your voucher.

TravelZoo​: vouchers have been extended until the end of the year and you can schedule in your visit as normal.  Please include your PIN code.

BuyAGift​: You can extend your voucher for 6 months free of charge here​. The voucher will expire if you don’t.

Red Letter Days​: You can extend your voucher for a further 6 months free of charge here​. The voucher will expire if you don’t.

NE Offers​:  Vouchers are valid for 4 months from date of purchase, however your voucher’s validity is paused during the lockdown period. Please rebook once we are open via the above link.