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You do not need any previous experience to flight our flight simulator.
We cater for all experience levels – whether you are a complete beginner who is in need of help every step of the process or a qualified pilot who simply wants to come and use the simulator.
Children are more than welcome to use our simulator however anyone under the age of 14 will need to be accompanied by an adult.
Please note that in order to fully operate the aircraft, you will need to reach the rudder pedals and overhead switches however if you are too small to do so our instructor will be able to help you with this.
Yes – our Junior Captain Experience is designed for children aged 5 to 14. It includes a 30-minute session in our Boeing 737 or Airbus A320 simulator (choose which when you book your session), a personalised boarding pass, a diecast Boeing 737-800 model to take home and a Junior Captain certificate.
An instructor sits beside them for the whole session, and parents can join them in the simulator, sitting just behind.
While we don’t have any hard rules regarding this, the simulators are very tight spaces and therefore you should be able to get into a car seat comfortably if you are using our simulator.
The A320 has a seat weight limit of 120kg. Unfortunately if you are heavier than this you will not be able to fly the A320.
Our simulators is a high fidelity Boeing 737-800 NG & A320 replicas.
This means that everything about the cockpit and flight controls have been recreated to be as realistic as possible. Our simulator is a 1:1 exact replica of the real aircraft cockpit.
This depends on exactly what you would like to do.
Some like to start the aircraft up while other prefer to get on with the flying straight away. Each session is different however you will get your full time in the actual cockpit.
Absolutely. We have plenty of space for you to bring family or friends along to the experience.
Please note that only 1 person will be able to fly the simulator unless you have purchased multiple vouchers.
You can yes, just let us know when you book in via the schedule your visit section on our website.
When booking directly with us you will have access to dates and times 3rd party bookings will not.
You can also get a personalised boarding pass style voucher with the persons name printed on to give as a gift.
Upon arrival please report to our check-in / reception. It maybe that the instructor is in another simulator session when you arrive, if this is a case please feel free to help yourself to a drink and take a seat in our check-in area.
We are located a short distance away from Newcastle Central Station. You can get directions to us by using Google Maps and entering our post code NE4 7HX - We are Unit 26.
Yes, a number of public transport options are available. You can find your route using the Moovit website here – https://moovit.com
Yes, we do have onsite parking at our building.
We do operate by appointment only however we can book appointments with as little as one hour notice.
You can book in your session directly on our website once you have purchase your voucher - simply visit the schedule your visit section on the main menu.
Vouchers bought directly from us are valid for 24 months from the date of purchase. Your session just needs to be booked by the expiry date, using the Schedule Your Visit link, and the session itself can be after it.
Need more time? Vouchers can be extended for a fee on request. Email hello@theflightexperience.co.uk, ideally before your voucher expires.
Refunds are only available within 14 days of purchase. After that, vouchers are non-refundable, whether or not a session has been booked, but they stay valid for 24 months.
Within the 14 days, you can cancel as long as your session hasn't taken place. If you've already booked, let us know at least 24 hours before your session (with less notice, the rebooking fee applies instead). If your personalised boarding pass has already been made or sent, we'll keep £10 for it and refund the rest. Just email hello@theflightexperience.co.uk with your order number.
No problem. You can move or cancel your session free of charge up to 24 hours before it starts, using the link in your booking confirmation email (or email hello@theflightexperience.co.uk).
With less than 24 hours' notice, or if you can't make it on the day, a rebooking fee applies: £25, £50 for the Airline Pilot Ultimate Experience, or £75 per half day for Group Bookings. Within 30 days of the missed or late-cancelled session, either pay the rebooking fee using the payment link we email you, or book a new date and pay the fee on the day (your rebooked session goes ahead once the fee is paid). You can still do this if your voucher's expiry date passes during those 30 days. If neither happens within 30 days, the session is treated as a no-show and the voucher is used up.